It seems like everywhere you turn these days, customer service is poor. Restaurants, retail stores, banks, airlines – you name it. It looks like employees are no longer taught how to deliver exceptional customer service. They’re often unprofessional and rude, and they certainly don’t go out of their way to make the customer feel welcome or appreciated.
Employees are serving food to customers they wouldn’t eat themselves. Or maybe they want cold fries and a hamburger that has sat in the heating well for several hours. Perhaps they like a sandwich where all the condiments are on one corner instead of spread throughout. They must enjoy dining or shopping in dirty places because cleaning seems like a lost art.
Why is the decline of customer service happening? Because we tolerate poor customer service and deceptive sales practices. We don’t demand better treatment from businesses. As a result, we’ve become apathetic, and it’s all our fault! We keep giving our hard-earned money to businesses that deliver poor products with poor service. This blog post will discuss the decline of customer service and what we can do to fix it.
Why is poor customer service the standard?
The poor customer service trend has been going on for quite some time now. But, unfortunately, it is getting worse instead of better. This is because companies no longer value customers, which they make clear by treating customers poorly and delivering low-quality products.
There are a few reasons for this decline in customer service. One of the biggest reasons is that employees are no longer adequately trained. As a result, they don’t know how to deal with customers, demonstrate manners and professionalism, or resolve complaints. As a result, they often resort to rudeness and aggression, which only aggravates the situation.
Another reason customer service is poor is that customers don’t hold businesses accountable for better service. If we don’t complain and demand better treatment, companies have no incentive to improve the situation. They’re likely to get away with providing poor service and even deceptive sales practices because customers are too lazy to take any action.
Customer service is poor because it’s profitable for businesses. If they can get away with providing poor service and not losing customers, they’re going to do it. It’s cheaper and easier for them to treat customers poorly than to provide good customer service.
Customer service is poor is because employees are underpaid, unappreciated, and overworked. As a result, they often don’t care or have enough time to provide exceptional customer service. As a result, they put in minimal effort to get the job done as quickly as possible.
Finally, customer service is poor because businesses don’t value their customers. They know you will keep coming back regardless of how expensive their products have gotten, how long you wait in line, or how awful the service or product is.
How do misleading images in marketing contribute to poor customer service?
One of the main reasons customer service is poor is that businesses mislead their customers with deceptive advertising and images. For example, a restaurant may show a picture of a delicious meal on their menu, but they serve something that looks completely different. It is incredibly frustrating and disappointing for the customer.
Sometimes, businesses use misleading images to make their products look more appealing than they are. For example, a company may post a picture of a model wearing its clothes, but the images may be from a different season or a previous year. So, the customer buys something that is not as good quality as they expected.
Why do companies make it so hard for customers to complain?
It’s often said that the customer is the number one priority. However, in today’s society, it seems that companies couldn’t care less about the customer’s satisfaction. As a result, they go out of their way to create hassles for complaining customers. So why do they do this?
It is very profitable for companies to create hassles for complaining customers. By making it difficult for customers to complain, they will be less likely to do so. This can save the company time and money, as they don’t have to deal with any complaints or refund any money.
Companies value shareholders more than you, the customer.
A less talked about cause of poor customer service is that companies value their shareholders more than their customers. As a result, they make cuts in customer service to reduce costs and increase profits. For example, companies may reduce the number of customer service reps or make it difficult to reach someone who can help. They may also reduce the quality of customer service to save money and increase shareholder value.
What can we do to fix the poor customer service epidemic?
One way to improve poor customer service is to demand more from companies. We can vote with our wallets and choose to do business with companies that provide better customer service. We can also write letters and complaints and post reviews online to inform others about poor customer service experiences.
Another way to fix poor customer service is to improve the training of customer service reps. Companies should provide better training that focuses on empathy and handling difficult situations. Companies should empower employees to resolve customer service issues rather than pass them along to someone else. Finally, companies should train their employees to provide the same service and quality they expect if they were the customer.
Finally, we can all work to improve our own customer service skills. For example, we can be more patient and understanding when dealing with customer service reps by not blaming them for the awful products companies push on us. Ask about their day, pay them a compliment, and use their name if they wear a name tag.
Get vocal about your dissatisfaction with poor customer service. Demand better treatment from businesses, and take action by not giving them your money if they don’t deliver. Only then will we see real change and improvement in the quality of customer service.
